I have reset the camera and reset all of my settings, I have uninstalled/reinstalled the app, and I've even used it on different devices. I constantly get network error messages, and I've had my internet provider techs come it and confirm my internet is working just fine - which I believe because I don't have issues with any other devices in my home. However, within the last couple months, things have seriously gone downhill. Once I got it working and finally learned how to use it (after scrounging the web for tutorials), I was actually quite impressed with how user friendly the app was and how good the picture quality is. In the beginning it was very hard to set up, but it process has improved (I've had to reset my camera numerous times, which I'll get to). I never expected much from this app considering the camera I bought wasn't high end. It’s worth it to purchase a more expensive camera especially if you’re using it for something as important as a newborn baby. I will never EVER purchase from this company again and i definitely do not recommend. I was sent a reply apologizing for the issues and told to once again start over my router and the camera. I told them that i expected some sort of reimbursement if not a whole new camera because this product was not free for me and now i cannot use it due to whatever issues this company seems to be having with their product.
The second time that i sent an email I made sure to repeat that this camera is for a newborn. I followed the steps to restart both my camera and router as instructed by the support email and was left even more frustrated. I informed them that this camera is used to watch my newborn daughter so having it switch off in the middle of watching her was unsafe. I wrote the support email address on three different occasions when my camera would not work what so ever.
0 kommentar(er)
